Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
BSBITA611 Mapping and Delivery Guide
Configure and optimise customer contact technology
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | BSBITA611 - Configure and optimise customer contact technology |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills and knowledge required to establish optimal functionality and efficiency from customer contact technologies by configuring them to best suit organisational needs and strategies.It applies to individuals working at a managerial or specialist level and within a customer contact environment where complex digital technology is employed, and where the configuring of this technology is undertaken on an ongoing basis to maximise efficiencies and benefits to the organisation.No licensing, legislative or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Analyse capability of existing customer contact technology |
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Element: Benchmark competing new technology applications |
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Element: Develop a customer contact system configuration |
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Element: Develop a customer contact strategy to optimise existing technology |
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